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Shipping & Returns

AUSTRALIA:
FREE SHIPPING for courier orders in Australia over $150 to most mainland regions and Tasmania. From time to time we may also offer free shipping on other orders, subject to specific offers and for a limited time. 
NEW ZEALAND: 
A$20 flat rate for all orders. 
 

 

AUSTRALIA: 

Once you have placed your order you will receive an email letting you know that we have received it.

When we ship it (generally within 2 business days but it can take longer in particular during sale or holiday periods) you will receive an email which gives you all the information you need to track your gorgeous new goods as they head straight from our hands to your door. On occasion, inventory or other errors may mean that your product is not available. We apologise for this but unfortunately errors can happen and we will refund you in full as soon as we are aware of any issues. 

Orders generally will take 3-10 business days although shipping to Western Australia can take a little longer. 

NEW ZEALAND:

Orders are shipped to New Zealand, using local mail systems and international couriers. 

We will attempt to send your goodswithin these times, however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at hello@elkieark.com.

If you need it really really quickly (we know, sleep is important) then give us a call or drop us an email at hello@elkieark.com and we will see just what we can do. 

Shipping to the rest of the world

We unfortunately do not typically ship outside of Australia and NZ currently. 

Sales tax

For all Australian orders, the 10% Goods and Services Tax is included in the price shown.

For international orders please note that you are responsible for paying any fees, customs or taxes required due for products entering the country goods are shipped to. These will be due at the time of or after goods are delivered. Elkie & Ark is not liable for these charges and they will not be reimbursed or refunded. If you are not sure of these charges please do contact the local customs office of the country the goods are being shipped to.  

Please be aware of this in particular if you are sending someone a gift. We hope to be offering local shipping as soon as possible. So if you are from overseas, do drop us a note telling us where you are from so we can make sure we help you as best we can.

Risk Free Returns

We don't want anyone to lose sleep over a change of mind! So if you change your mind let us know and we will sort it out. 

If you are based in Australia and change your mind, send us an email and we will email you with the return address so that you can send your sheets back to us. If it is due to our error, or there is a manufacturing problem, then we will pay for the return shipping as well. 

If it is sent within 30 days we will arrange a full refund for the original cost of the items as soon as we receive them. 

If sheets are damaged in any way or there is any other error from our end, pleas email us so we can sort it out immediately at hello@elkieark.com within 30 days of receiving your goods making sure you give us your original order number or at least the email /address you used for to make the order so that we can sort it out and send you the return postage details and return shipping slip at no cost to you if you are in Australia.

Note that purchase must be in the original condition and packaging and refund policy does not apply to goods which have been worn, washed or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. If you have used your sheets and something has gone wrong or they aren't what you expected, then just let us know immediately (or at least within 30 days!) and we can sort something out!

If returned from overseas, all postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Elkie & Ark will not be responsible or parcels lost or damaged in transit. 

Once we have received it in its original condition, we will have a look at it and arrange for a credit note or refund (you choose) for the cost of the item, less any shipping costs incurred at our end. 

Faulty Goods

Alternatively, if the product is in any way faulty (we certainly hope this never happens and go to all lengths to try to ensure it doesn't!), we will refund the full purchase cost including return shipping as quickly as we can.

We have been careful to make sure that the product images and size guides represent the actual products and colours, however, please note that these images and guides are references only and there may be discrepancies in colours, sizes or styles. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

Authority to leave, incorrect address, missing or returned parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again or postage will not be refunded. If this occurs, we will contact you to consider your options.

Please note that if you note on your order giving permission to leave or authority to leave orders, including saying similar to "Please leave items...", we do not take responsibility for these once they have been delivered. We do not offer refunds on missing items that have been marked by the courier, Australia Post or DHL as ‘delivered’.

For further details please also see our Terms & Conditions.

 

Anything else you would like to ask?

We love to chat and to hear your feedback, so please email us at hello@elkieark.com or head to our Contact Page.

Colour and Size Charts

COLOUR SELECTION

BELGIAN ORGANIC LINEN

Alpine White: Pure, crisp white. The perfect centre of attention and accompaniment to any room. Whitened strictly using the same whitening required under certified GOTS organic, with without toxic bleach. 

Beach: A stunning light almond or camel tone. Timeless and perfectly suited to earthy, wood-based room schemes. One of our perennial best sellers.

Blush pink: One of our most complimented colours! A stunning whisper light pink blush, with undertones or beige. Designed as a unisex and adult blush colour. Looks stunning against white or Beach colours. Please refer to our beautiful in room shots to see how the colours work together. 

Cloud Grey: A pure, light grey, strong enough to make a statement and light enough to match many rooms. Goes beautifully with white, navy or blush. 

Charcoal grey: A deep, beautiful charcoal. A beautiful contrast to a classic white scheme or moodier, rooms.

Mist Grey: A stunning light blue with hues of light grey. The favourite for summer and winter style. Perfect in beach side settings or elegant English style homes. 

Midnight Navy: A deep navy that sings. This colour is stunning beyond description and the perfect finish to an elegant room. 

We have colour samples for some of our colours so please just call or email and ask if you have any questions at all to help you get just the right colour for your room. 

ORGANIC COTTON SELECTION

Cloud White: Pure, crisp white. The perfect centre of attention and accompaniment to any room. Whitened strictly under certified GOTS organic certification, with without toxins or bleach. 

Natural: Our favourite colour. A light sand or very modern ivory. Perfect colour for people who love light colours, but don't suit pure white. 

Dove grey: A light warm and truly elegant grey. 

CLOTHING SIZES

Robes

Short Fits size 6-10 women. Length approximately to knee or above with 3/4 sleeves
Long

Fits sizes 10-14 women. 
Or anyone wanting extra length below the knee, and sleeves with extra length 

 

Shorts

Small Fits approximately sizes 6-10 women
Medium Fits approximately sizes 10-12 women

 

BEDDING SIZES 

Fitted Sheet Sizes

Elkie & Ark (Australia &
New Zealand)

U.K.

Europe

North America

Single
91 x 193 x 40cm
36" x 76" x 16"

Single
90 x 190 x 35cm

Single
90 x 190 x 35cm

Twin

99 x 190 x 40cm
39" x 75" x 16"

King Single
107 x 203 x 40cm
42" x 80" x 16"

-

-

Twin XL
99 x 203 x 40cm
42" x 80" x 16"

Double
137 x 193 x 40cm
54" x 76" x 16"

Double
140 x 190 x 35cm

Double
140 x 190 x 35cm

Full

137 x 191 x 40cm
54" x 75" x 16"

Queen 

152 x 203 x

40cm (linen sheets)

50cm (cotton sheets)
60" x 80" x 20"

King
150 x 200 x 35cm

King
160 x 200 x 35cm

Queen

152 x 203 x 40/50cm
60" x 80" x 16/20"

King 40 cm
183 x 203 x 40cm
72" x80" x 16"

King 50 cm
183 x 203 x 50cm
72" x 80" x 129"

Super King
183 x 200 x 35cm

-

King
193 x 203 x 40/50cm

76" x 80" x 16/20"

Super King 40cm
203 x 203 x 40cm

80" x 88" x 16"

Super King 45cm (no seams)
203 x 203 x 45cm
80" x 88" x 20"

-

Super King
200 x 200 x 35cm

California King

183 x 213 x 40 cm
72" x 84" x 16"

Cot
77 x 140 x 19cm
30" x 55" x 7.5"

Cot
70 x 140 x 19cm

Cot
60 x 120 x 19cm

Cot
71 x 132 x 19cm
28" x 52" x 7.5"

 

HOW TO MEASURE OUR FITTED SHEETS FOR KING & SUPER KING SETS

(1) Measure the height (or 'drop') of your mattress including any mattress toppers

(2) If it is less than 40cm, you need our lovely 40cm fitted sheets

(3) If it is higher than 40cm, you need our extra-generous 50cm fitted sheets, available in our essential white cotton range. 

Quilt Cover Size

Elkie & Ark (Australia &
New Zealand)

U.K.

Europe

North America

Double
180 x 210cm
70" x 83"

Double
200 x 200cm

Double
200 x 200cm

Full 
198 x 210cm
78" x 83"

Queen (cotton)
210 x 210cm
83" x 83"

King
225 x 220cm

Queen
210 x 160cm

Queen
223 x 233cm
88" x 92" 

King
245 x 210cm
96" x 83"

Super King
260 x 220

King
200x180cm 
Super King
240 x 270cm
94" x 83"
King
270 x 233cm
106" x 92"

Pillow Cover Sizes

Australia, New Zealand, UK, Europe and North America
Standard & Oxford Pillow Cases

50 x 75 cm (Oxford with 5 cm trim)

21" x 31"

King Pillow Cases (special order only. All sets come with Standard pillowcase as standard or Oxford for linen quilt covers. King sets do not come with a King pillowcase as standard.) 55 x 90cm
Mini Pillow Cases 30 x 40 cm
European Pillow Cases 65 x 65 cm