Terms & Conditions

Elkie & Ark Privacy Policy

Introduction

Elkie & Ark regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Elkie & Ark users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact at +612 8003 3066.

Collection of Information 

In order to use the Elkie & Ark website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Elkie & Ark is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Elkie & Ark customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at hello@elkieark.com. 

Access to Collected Information 

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@elkieark.com.

Orders 

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, telephone number, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Currency 

All prices, fees or other costs including taxes are in AUD unless otherwise stated. 

Communications 

Elkie & Ark uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@elkieark.com . 

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Elkie & Ark may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Elkie & Ark does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links 

Links on the Elkie & Ark site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://www.elkieark.com

Changes to Privacy Policy 

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. 

Elkie & Ark Security Policy

Elkie & Ark uses the eWAY Payment Gateway for online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Elkie & Ark or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Elkie & Ark.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy 

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier or Australia Post (for domestic orders) within 10 working days and DHL (for international orders) within 30 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at hello@elkieark.com.

We do deliver to PO Boxes however as our standard courier does not deliver to PO Boxes, this can take a little longer. DHL does not deliver to PO Boxes. 

Elkie & Ark will not be responsible or parcels lost or damaged in transit if you choose not to insure or products that are lost or damaged after having been recorded as 'delivered' by the courier, Australia Post, DHL or other delivery provider. If you indicate that you give permission or authority to leave orders without signing for them, such as stating something similar to "Please leave at my front door / reception / under cover if no one is available" we do not take any responsibility nor will we refund or accept returns for any damage or losses that may occur.  

Gift Cards

Gift cards are not redeemable for cash, can only be used once and expire within 12 months of the purchase date. If for any reason you have been unable to use the gift card in this time or if a gift card is lost please contact us at hello@elkieark.com 

Displayed Price

All prices are displayed in AUD and include AUD 10 for gift packing, for domestic orders the cost of shipping and GST.  

Refund & Returns Policy 

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at hello@elkieark.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn, washed or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been torn, soiled or otherwise broken. All products must be returned in their original condition. For returns within Australia, return Australia Post return postage will be paid by Elkie & Ark. For returns from other regions, all postage and insurance costs or any other associated costs, are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Elkie & Ark will not be responsible or parcels lost or damaged in transit if you choose not to insure or products that are lost or damaged after having been recorded as 'delivered' by the courier, Australia Post, DHL or other delivery provider. If you indicate that you give permission or authority to leave orders without signing for them, such as stating something similar to "Please leave at my front door / reception / under cover if no one is available" we do not take any responsibility nor will we refund or accept returns for any damage or losses that may occur.  

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au

Elkie & Ark is a an Australian registered business name of Ark Organics Pty Ltd, ABN 38 607 706 945