My first order started with a very minor mix up of the wrong size being sent. On writing to Elkie & Ark, I was totally blown away with the amazing customer service, the responsiveness, and the grace around the process. The returns process was easy. The replacement set came within 2 days. Let me just mention how wonderfully packaged these sheets are. I was conscious of the attention to detail in the recycled cardboard packaging - no sticky tape used ... and then inside beautiful paper and the sheets put into a linen bag that I can now use for other things. Plus a hand written note of thanks. And then, there is the sheets! They are everything ... and a bag of chips! They are so soft silky and comfortable. Quality is incredible and I am picky with my bed linen. They breathe really well and are luxurious feeling. Highly recommended.
But even more than that, I love that there is story behind this family company: they have a sustainable vision, and a beautiful website where you can find out all you want about the processes that their linens go through to get onto your bed. A fair trade story is important to me . Thanks Elkie & Ark -- I'll be a return customer for sure!
These sheets are absolute bliss to my body, mind and soul. They’re beautiful to sleep on, generous ear in the fit and a clean simple sewing design, even more delightful is the sustainable and ethical production. Bliss on all levels
These sheets are so gorgeously soft. Will be buying more and can’t recommend them enough. Customer service experience is outstanding as well.
I am completely in love with my hotel collection sheets in cloud white. I cannot wait to convert my whole household over to Elkie & Ark. The customer service is also amazing.
I would like to commend Tom for his outstanding customer service.
We received the wrong order and we sent an email letting them know about the mix up within a couple of hours Tom called very apologetic and he personally drove to our home, mind you it was a Saturday night to make the exchange.
We never had an issue resolved so fast and with such sincerity from any company before. All I can say to anybody a quality product accompanied with excellent customer service to look no further than Elkie and Arc
Once again thank you so much Tom for your care
Thank you for the most beautiful bed linen, I love it!
And thank you for being a business that is so thoughtful and truly caring for individuals and the planet.
Thank you Elkie & Ark,
Our beautiful sheets for my daughter arrived very quickly from the time of order and were packaged with care (no plastic) with a lovely hand written note.
Why buy at big department stores or chains when we can support small farmers and an Australian small business who genuinely care for the environment and your well-being and health?
The sheet set was hotel standard and more! Felt like royalty!
I’ve purchased three sets of Elkie and Ark linen. They are wonderfully soft and very easy to care for. I love the packaging - they are sent with obvious care and attention to detail. I am gradually replacing the linen on all of our beds. I love this brand.
Very happy with my new sheets. They’re soft (and that’s even before their first wash), breathable and presented oh so thoughtfully in a box with a free tote bag and gift vouchers. Thank you team. So happy to support a small, ethical business.
Getting into a bed with these sheets is smooth, soft and makes you feel like you're getting inbetween clouds. Luxury plus.
Beautiful feel, quality product, and even better knowing I am supporting people who are clearly doing anything and everything they can to do things right every step of the way. Thank you Elkie & Ark.
I was blown away by my new Elkie & Ark quilt set. I've bought other linen sheets and products from other quality brands, but these feel seriously different. They have such a lovely weight and worn in feel, and knowing they are organic and ethical makes it all worthwhile. Even my husband was impressed....which means a lot considering he usually has no interest in or opinion on bed linen!
I have slept on my silk pillow case for seven nights now and can say that I am very impressed.
I sleep on my face and even though I usually sleep for eight hours my face would look puffy and tired in the morning.
I must admit that I was having a high hope that the silk pillowcase would help as I read some positive articles about it.
After the first night of sleeping on my silk pillowcase
I looked at my face and noticed a huge difference, my face did not look tired and puffy. And after seven nights of sleeping on it my face still looks definitely fresher than before.
I am very very happy.
Thank you Elkie and Ark
Thanks for the opportunity to buy such a good quality product and feel so good about it. Hubby, the kids, the dogs, the cat and I are sleeping soundly.
What beautiful, soft, luxurious sheets! It’s very hard to find sheets that are of such quality and also GOTS certified. Well done ELKIE & ARK! I can’t wait to put them on my bed!
Took a risk as I hadn't previously heard of elkie ark before but I sure am glad! Beautiful colour and quality. Will be recommending them!
These sheets are incredible and knowing they’re organic & fair trade just tops it off. Even my boyfriend noticed the improvement in his sleep. Im hooked and won’t be buying sheets elsewhere. Definitely a customer for life!
I recently purchased Elkie & Ark's Hotel Collection Organic Pure Cotton Sheet Set in Dove Grey. I'm really impressed by the quality of the sheet set. I also feel great knowing I'm sleeping on bedding that hasn't been treated with nasty chemicals.