The Nectar mattress is a popular brand thanks to its comfortable memory foam design and affordable pricing. But its mattress return policy is also an advantage that makes Nectar a common choice in the mattress industry.
This article will explain the Nectar mattress return policy to help you understand your options if you’re not completely satisfied with your purchase.
About Nectar Mattress Return Policy
Not only does the brand please its customers with its quality and budget-friendly products, but its return policy also steals their hearts.
Exchange And Return Policy
Nectar offers a 365-night trial period. This means that customers can sleep on the product for up to a year before deciding whether to keep it or return it. If a customer chooses to return their item within the trial period, they can get a full refund.
There is also an exchange policy, which allows customers to exchange their mattresses for a different size or model within the trial period. The company will provide a prepaid shipping label for the return and send out the new item once the old one has been received and inspected.
Trial Period
The sleep trial period is a whole year (equivalent to 365 nights), – one of the most generous trials in the bedding industry. You have an entire year to decide if the purchase is the best ally for you.
Return Window
Though the return window is limited to a full year after purchase, the company requires customers to try out the mattress for at least 30 nights before initiating a return. So you should give your body time to break in a new mattress.
A Nectar representative will ask for information and documents; respond to these questions within 30 days to avoid having to start the returns procedure over again.
Time To Refund
The time it takes to receive a refund for a returned Nectar mattress can vary depending on a few factors. Once the item is shipped back to the supplier’s facility and inspected, you can typically expect to receive your refund within a few business days.
However, some banks and credit card companies may take additional time to process the refund. It can result in a delay of several days or even a few weeks.
Refund Process
The way to receive your money back is as easy as ever, with only 3 simple steps:
- Contact the company’s customer support team by phone, email, or live chat on their website.
- You have to schedule a pickup date with the staff and provide some necessary proof of purchase.
- After the mattress has been picked up and returned to Nectar’s facility, it will be checked to ensure it is in good condition. Once the inspection is complete, you can expect to receive a full refund for the upfront price of the product.
Delivery and Pickup Fees
Customers do not have to pay any delivery or pickup fees if they live in the continental US. This offer is a significant advantage over many of its competitors, who may charge fees for shipping or returns.
However, there are extra fees for places like Alaska and Hawaii.
Can I Return Nectar Mattress Online?
Yes, you can initiate the return of your Nectar mattress online. Requesting a return via the company’s website is a simple and convenient process, with its customer support team available to assist you in every step.
To start the process, navigate to their website, log in to your account, and start a live chat with the staff to tell them about your problem. They will guide you through the return process and answer any questions.
Once you’ve initiated the return process, the company will arrange for a local charity or recycling center to pick up the mattress from your home. You won’t need to worry about packing up the mattress or shipping it back yourself.
What Are Non-Returnable Nectar Mattress Products?
While the Nectar mattress comes with a 365-night trial and can be returned for a full refund, a few non-returnable products are associated with the bed. These include:
Mattress Accessories
Some personal hygiene items cannot be returned for health and safety reasons. They include accessories such as foundations, pillows, mattress protectors, pads, etc., which are non – returnable items under the brand policy.
Products Shipped Outside Of The Contiguous United States
The brand’s return policy does not accept returns for items shipped outside the contiguous United States. If you live in Alaska, Hawaii, or another location outside of the continental US and purchase a mattress, you cannot give it back for a refund.
Custom Or Special Order Mattresses
These items aren’t listed in the return and exchange policy because they are made just for you. You should carefully consider it before you require design or adjustment for your mattress because it will not be accepted if you want to return them someday.
Opened Mattress Later Than 365 Days
The return policy states that customers have up to 365 days from the date of purchase to initiate a return for a full refund. Once the return is initiated after 365 days have passed, the brand will not accept the return, and the customer will not be eligible for a refund.
Mattresses That Have Not Been Opened Within 90 Days
This policy applies to both the client and the business. Nectar can make sure that clients have enough time to determine if they want to keep the mattress by restricting the return window for unopened mattresses to 90 days, while also reducing the possibility of customers obtaining a poor or damaged product.
What Are The Conditions To Return Nectar Mattress?
There are a few criteria you have to meet to receive approval for a return:
- The return must be initiated within the 1-year trial period: Nectar allows customers to try out their products for up to 365 nights.
- The product must be in good condition: While the brand does not require the item to be in its own packaging, it must be in good condition. It should be free from any stains, odors, or any other damage that would prevent it from being donated or resold.
- The customer must have proof of purchase: To start a return, customers must provide proof of purchase, such as a receipt or order confirmation.
- Nectar must authorize the return: Before returning a mattress, customers must contact the brand’s customer support team to initiate the process and receive authorization for the return.
Read more: How To Properly Use A Mattress Topper
What Factors Set Nectar’s Mattress Return Policy Apart From Competitors?
All brands come with a return policy, but here are 4 things that make Nectar stand out among its rivals:
White Glove Service
The brand offers white-glove delivery with mattress removal and recycling services for customers who return their beds. This wonderful service will provide their customers with extra convenience and peace of mind, though you have to pay $149 more for the White Glove delivery.
Limited Lifetime Warranty
The company’s lifetime warranty protects customers against defects or malfunctions. Just make sure you open the package within 90 days of purchase so that the guarantee is not voided.
The warranty terms are clear and transparent, and its customer support team is available to help with any warranty-related issues that may arise.
365-Night Trial Period
Nectar offers an industry-leading 365-night trial period, which is longer than many of its competitors. This allows customers to fully test the mattress’ functions and quality to determine if it’s the right fit for them.
Social Responsibility
Nectar’s commitment to sustainability and social responsibility is an important part of its mission, and it ensures that returned mattresses are donated to charity or recycled whenever possible.
Read more: Nectar Mattress Lawsuit: What’s Behind The Truth?
Conclusion
Nectar mattress return policy is one of the industry’s most customer-friendly and hassle-free policies. With a 365-night trial period, free shipping and returns, and a full refund policy, they offer customers a risk-free purchase experience.
The company’s commitment to social responsibility and sustainability also sets it apart from its rivals.
FAQs
Yes, Nectar provides free shipping for both the delivery and return of their mattresses. But this free shipping policy only applies to customers within the contiguous United States.
When Nectar mattresses are returned, they are typically either donated to charity or recycled. Nectar has partnerships with several charitable organizations to ensure that returned mattresses are put to good use.
