Casper is a popular brand for mattresses, pillows, and bedding accessories. The company is renowned for its easy-to-use return policy, which makes it simpler for customers to send back or exchange their purchases. Let’s discuss Casper mattress return policy in detail.
About Casper Mattress Return Policy
Below are the key points that you need to know about the brand’s return policy. Even so, there are cases where you are not qualified for a return, so read this carefully.
Exchange And Return Policy
Casper’s exchange and return policy is customer-friendly and easy to understand. The brand offers a 100-night trial period, two exchanges per order, and free shipping and returns. However, customers must return the products in new condition with all their accessories and original packaging for a full refund.
Read more: Does Casper Mattress Have Fiberglass
Trial Period
A 100-night trial period is available for buyers to test their mattresses, which means customers can use their new items for up to 100 nights before deciding whether to keep or exchange them for a different model.
However, the brand recommends that customers try their mattresses for at least 30 nights to give their bodies time to adapt to the new sleeping surface.
Return Window
The return window is 100 nights from the delivery date to initiate a return. This allows customers to try out the mattress for an extended period of time and determine whether it is the right fit for them.
If, for any reason, the customer is not satisfied with the product during this time, they can request to send it back and receive a full refund or exchange it for a different one.
Time To Refund
According to the company’s website, once your returned item has been received and inspected, processing the refund can take up to two weeks after pick-up. The refund will be issued to the original payment form used to make the purchase.
Yet, the refund process may take longer if the mattress is not returned in its original condition or if there are any missing parts or damages.
Refund Process
Suppose you have decided to return the mattress. Follow this guide:
Step 1: Contact their customer service team via email, phone, or their website and schedule a pickup date. They will assist you in initiating the return process and provide you with a prepaid shipping label to send the product back.
Step 2: Pack the mattress into its original box; make sure it looks as new as possible.
Step 3: Wait for the staff to pick up your returned product.
Step 4: The supplier will check the mattress’ condition after receiving it and decide whether it’s eligible for a refund.
Step 5: If your item is approved, you will receive your money back.
Delivery And Pick-Up Fees
When you purchase a Casper mattress, it will typically be delivered to your home free of charge. If you decide to return the product within the trial period, you still won’t be responsible for the delivery and pick-up fees, as well as the return, except for buyers residing in Hawaii or Alaska. Also, for orders with bed frames, you have to pay an extra fee.
Can I Return Mattress On Casper’s Website?
Yes, you can initiate a return on their website. All you need to do is log in to your Casper account, locate the order that contains the mattress you wish to return and follow the prompts to start the return process.
The website provides step-by-step instructions for initiating a return, and their customer service team is also available to assist with any questions or concerns you may have.
Once you’ve started the return, you’ll be given instructions on preparing the mattress for pickup and when to expect the refund.
What Are Non-Returnable Casper Mattress Products?
While Casper gives you a generous return policy for their mattresses, certain products are non-returnable. These products include pillows, sheets, mattress protectors, and any other bedding accessories. This is because these products are considered personal hygiene items and cannot be resold once they have been used.
However, the brand does offer a 1-year warranty on its bedding accessories. Let’s say you experience any defects or issues with these products; they will gladly assist you with a replacement or repair.
Remember that the warranty only covers factory defects in workmanship and materials; Casper does not solve natural wear and tear or any problems caused by the owner.
Read more: How To Properly Use A Mattress Topper
What Are The Conditions To Return A Casper Mattress?
Casper has specific conditions that must be met in order to return a mattress. These conditions include the following:
- The product must be in like-new condition, free of any stains, odors, or damage.
- The mattress must have been used for at least 30 nights before the return can be initiated. This is to allow your body time to adjust to the new bed.
- The item must be returned within the 100-night trial period.
- The original proof of purchase must be provided.
- You must return the item using the original Casper box or packaging.
- The original purchaser of the mattress must initiate the return.
- The return must be made in the country where the product was originally purchased.
If you meet these conditions fully, we ensure that you will have a smooth and successful return!
What Factors Set Casper’s Mattress Return Policy Apart From Competitors?
You know that Casper not only provides a generous trial period but also tries to satisfy its customers with other services. Let’s see how Casper sets itself apart from its counterparts.
White Glove Delivery And Set-Up
With the White Glove Delivery service, Casper’s delivery team will deliver and set up the bedding item for you. In other words, the company will send a team to your home, and you do not have to worry about disassembling and packaging it yourself. This convenience service makes your experience more enjoyable and hassle-free.
Coupon-Included Refund Policy
One thing to note is that reimbursements are only given using the original payment methods. Suppose you used a discount code to make your purchase; the amount of the coupon won’t be deducted from your refund. In addition, Casper won’t reimburse any delivery charges.
Flexible Delivery Options
It grants customers a hassle-free experience by allowing them to choose the delivery option that best suits their needs. Additionally, customers can reschedule their delivery if needed, making it easier to coordinate with their schedule.
This level of flexibility is not always offered by other retailers, giving Casper an edge in terms of customer satisfaction.
No Restocking Fees
Unlike other mattress companies that charge restocking fees for returned products, Casper does not impose such fees. This means customers can return their mattresses without worrying about hidden charges.
This customer-friendly policy reflects the company’s commitment to ensuring that its customers have a hassle-free shopping experience and are completely satisfied with their purchases.
Conclusion
Casper mattress return policy is designed to ensure customer satisfaction and guarantee a no-brainer returning experience.
Overall, the brand’s return policy provides peace of mind to customers’ shopping experiences and reinforces the company’s commitment to providing a high-quality product and excellent customer service.
That’s why Casper has become one of the most recognized names in the market.
FAQs
You can return the mattress from Casper anytime you want as long as within the trial period. If you’re unsure about the product, it’s best to take advantage of the trial period and decide within that time frame to avoid the need for a return.
No, Casper does not resell returned products. Instead, they donate them to a local charity or recycling facility. This ensures that the returned products are properly disposed of and do not end up in a landfill.
The brand does not publicly disclose the percentage of mattresses that are returned. However, it’s worth noting that Casper has a 100-night trial period that allows customers to try the mattress in their own homes before committing to it. This gives customers ample time to determine whether the mattress is right for them, which can help reduce the likelihood of returns.
